Research in Southern African Digital Business Vol II (Open Access)

Research in Southern African Digital Business (Vol II ), edited by Gregory John Lee and Rabelani Dagada, is another unique collection of exciting new and original research in the topic of digital business, contextualized in Southern Africa. It includes three chapters presenting new theory in the topic of digital business or syntheses leading to new insights, six chapters presenting the results of original qualitative fieldwork, and four chapters presenting the results of quantitative fieldwork. Spanning topics from KYC to cloud computing and IoT to cybersecurity to buy-now-pay-later models to gaming to the digital divide and more, Research in Southern African Digital Business (Vol II) is an exciting addition to the body of knowledge in Southern Africa. The book presents the following chapters:

Part I contains three chapters which present new theory or syntheses leading to new insights in digital business, namely:

• Revolutionising South Africa’s Electoral System Through Blockchain Technology: A Multi-Level Perspective by Lebogang Mosupye-Semenya
• KYC as a Service in South Africa: Transforming Customer Identification and Compliance by Taurai Hungwe & Nkosinathi Mpofu
• Digital Healthcare Champion: A New Healthcare Professional Role Leveraging 4IR to Promote Sustainable Healthcare in South Africa by Wesley Moonsamy & Shawren Singh

Part II contains six chapters which present original qualitative fieldwork in digital business, including:

• Migration of Banking Applications & Systems to the Cloud Computing Environment: Issues & Challenges for Digital Business in Southern Africa by Rabelani Dagada
• Business Models for Internet of Things (IoT) Providers by Duduetsang Kgosi Mogase & Gregory John Lee
• Enhancing Cybersecurity Resilience in Zambian SMEs: A Strategic Approach by Goni Saar & Rabelani Dagada
• The Function of Middle Management in the Execution of Digital Transformation in a South African Bank by Zibuyile Nqala & Ayanda Magida
• Assessing The Influence of Fourth Industrial Revolution Technologies on The Escalation of Cyberattacks in South Africa by Rabelani Dagada

Part III contains four chapters which present original quantitative fieldwork in digital business, including:

• Adoption of Embedded Subscriber Identity Modules (ESIMs) by South African Smartphone Users for International Roaming by Sharon Singh & Gregory John Lee
• Doctors’ Intention to Use Buy-Now-Pay-Later Technology for Medical Services: A Modified UTAUT Analysis by Carl Pieterse & Ayanda Magida
• The Influence of Gaming on Digital Intelligence in South African Organisations by Gregory Lee & Lawrence Kanotsauka
• Socio-Economic Drivers of the Third Level of the Digital Divide: A Study on the Benefits Associated with Online Activities by Ayanda Magida

This book encapsulates some of the finest new research in the burgeoning area of digital business.

We note that, while we have standardised most elements of the book, we have allowed authors leeway in some design elements, including some tabular and graphical design features.

About the Editors

Prof. Gregory Lee is a leading expert in digital transformation, with a specific focus on the transformation of work through automation, intelligence, and gamification. As a member of the Digital Business team at Wits Business School he has published a variety of books in the area of digital business, including Digital Business Vol I: Introduction to Digital Business & Technology (3^rd Ed), Digital Business Vol II: Business Strategy for the Digital Era (3^rd Ed), Digital Business Vol III: Digital Transformation & Maturity, and A Digital Business Primer, all with Brian Armstrong. He edited Research in Southern African Business Vol I with Rabelani Dagada, and is shortly to release Case Studies in Digital Business. He has also been a leader in business analytics, including big data, having written books on analytics such as HR Metrics: Strategic and Quantitative Tools for People Management, Business Statistics Made Easy in SAS, and others.

Prof. Rabelani Dagada is the Head of Department: Digital Transformation and Supply Chain Management at the UNISA Graduate School of Business Leadership. Prior to this, he served a Professor of Practice in Digital Transformation at the University of Johannesburg, and as a Lecturer at the Wits Business School.

Prof Dagada also has extensive experience in the private sector wherein he held senior IT positions. He was the inaugural winner of 2008 ICT Visionary Award bestowed in 2008 by the IITPSA. He holds Master’s in educational computing (University of Johannesburg), Masters of Commerce in Information Systems (Wits), and PhD in Information Systems (UNISA).

About the Academic Review Process

The editors subjected the chapters of this book to a rigorous, double-blind review process similar to that used by academic journals. The editors first vetted each chapter for academic standards and returned most manuscripts for reworking prior to review. Two blind peer reviewers were then asked to review each chapter, with the identity of the author(s) unknown to the reviewers and vice versa. No peer reviewer was asked to review more than two chapters, and reviewers were matched to chapters based on established area of expertise. The reviewers were asked to complete a form rating the chapter for:

• The extent to which the chapter fulfilled the brief of the book (work with original contribution in digital business and relevant to Southern Africa),
• Whether the chapter contains unacceptable content (racism, bigotry, etc),
• The academic substance of the chapter in terms of novelty and substantive contribution, and the overall academic quality,
• Quality of the writing and referencing.

In addition to rating the chapter according to each of these criteria, the reviewers were also asked to both provide qualitative feedback on each of these areas and to mark up an anonymised version of the chapter under review.

The editors received the blind reviews and, in alignment with author revisions, ensured that chapters finally accepted into this book were fully aligned to the book’s mandate and academic quality aspirations, if necessary returning chapters for second round of review.

Therefore, the chapters in this book qualify as fully peer reviewed academic contributions in line with established South African DHET norms and the norms of other countries.